Shinar Outsourcing Consultants Ltd

Getting the detail in retail right We care about your customers. That’s why we offer a package of customer service programmes (whether or not you invest in outsourcing). As a retailer you are always looking for new customers. But you and we know, that even as your business grows, it’s easier and more cost-effective to keep customers than acquire new ones. Just think: What is the value of retaining your average customer for longer? What would it cost in customer benefits and service to achieve this? And how does this compare with the cost of attracting and converting each new customer? Shinar customer service programmes Every retail business is different. And each Shinar customer service programme is made to match. Common components include: ‘Mystery shopper’ visits to gauge customers’ real experience Analysis of customer shopping patterns Devising customer engagement and reward schemes Designing training modules for sales staff Advice on selection, motivation and promotion of staff Delivering sales and store manager training Daily and weekly training as requested